Cook & Love Shoes

Customer Service

 

Shipping & Delivery

Cook & Love Shoes requires a street address to deliver packages.  Most orders will be received within 5-7 business days.  If there's a problem with your order, you will be contacted by a customer service representative.

Privacy & Security

Cook & Love Shoes is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may ask to be unsubscribed from the e-mail you receive.

Returns & Replacements

Cook & Love Shoes accepts returned merchandise if it has not been worn, is accompanied by a receipt, and is returned within 30 days of receiving the merchandise. Please return the shoes to: Cook & Love Shoes, 3740 Business Dr. Ste. 103, Memphis, TN 38125.  Cook & Love will issue credit when we receive the returned merchandise. If you paid by credit card we will credit your credit card. If you paid by check, money order, or cashier's check we will send you a check. Shipping charges are non-refundable. If you have any questions please contact us via e-mail info@cookandlove.com or call us Toll Free at 1-877-887-4637.

Ordering

Cook & Love processes Internet orders Monday through Friday 9:00 a.m. to 5:00 p.m. CST. If an order is placed on a holiday or weekend the order will be processed on the next business day, and then shipped the following business day. If a shoe you ordered is not available or is on backorder, a customer service representative will contact you. If you have any questions please call 1-901-525-2181.

Payment, Pricing & Promotions

Cook & Love Shoes processes online orders as they are placed.  Certain times of the year we may contact you about special promotions and offers.

Viewing Orders

Please log-in to your account to view your order status.  If you need assistance please contact us via e-mail info@cookandlove.com or call us at 1-901-525-2181.

Updating Account Information

Please log-in to your account if you need to update your account information.  If you need assistance please contact us via e-mail info@cookandlove.com or call us at 1-901-525-2181.